Frequently Asked Questions (FAQ)

  • To place an order, browse through our product listings. If you find your desired product, simply add it to your cart and proceed to checkout. If you don't see the product you need, you can request a quote by contacting us with your specific requirements.

  • Yes, if you cannot find the product you are looking for on our website, please feel free to request a quote. Provide us with the details of the product you need, and we will get back to you with pricing and availability.

  • We accept a variety of payment methods to provide you with a seamless shopping experience. You can choose to pay using PayPal, which is a secure and convenient option for online transactions. Additionally, we also accept all major debit and credit cards, including Visa, MasterCard, American Express, and Discover. These payment options are designed to offer you flexibility and security when making purchases on our website.

  • Once you have placed an order with us, tracking your package is straightforward. Relevant information regarding your order, including the tracking number, will be sent to the email address you provided during the purchase process. This email will contain all the necessary details to track the progress of your shipment, from dispatch to delivery. Simply use the provided tracking number on the carrier's website to stay updated on the status of your order. This system ensures you are informed every step of the way and can anticipate the arrival of your purchase.


If your question hasn't been addressed in our FAQs, please don't hesitate to reach out to us directly for further assistance. We are committed to providing you with the best support and information regarding our products and services. For any enquiries, clarifications, or additional information, feel free to send your questions to sales@vitalsupply.co.nz. Our dedicated team is always ready to assist you and ensure you have a smooth and satisfying experience with us.